A high end American travel agency with offices in New York and Los Angeles trusted Outsourcify to work on their complete ecosystem of web and mobile apps, we designed a back-office web app where the agency's advisors can manage their clientele (CRM) and their needs, through an itinerary builder, and a client portal and mobile app (iOS and Android) on which their clients can review, approve and pay the proposed itineraries. This luxury global travel company provides highly personalized service designed to meet the unique needs of their discerning clients and their travel desires and our solution helps them offer the best service possible.
Team
1 UX/UI Director & Project Manager1 Graphic Designer
1 Web Designer
1 Front-End Developer
1 Worpress Developer
Methodology
UX/UI WorkshopWaterfall methodology
Tools
LarkInVision
TeamWork
Adobe Xd
Adobe Illustrator
Adobe Photoshop
Timeframe
12 monthsRole of Outsourcify.
We were in charge of leading the complete project management, requirements specifications, design, development, ongoing maintenance and hosting. In addition, we took care of design for the web and application of a client portal where customers can inquire for a trip, pay and follow their day to day itinerary and a web admin portal with an itinerary builder for the travel directors to create very custom trips to the needs of their clients.
UX/UI design
First of all, our aim for UX part was delivering a fully integrated and high-qualified online travel booking platform for consumers and administrators. Working on this solution, we tried to understand the user’s behavior pattern and categorizing a lot of information by a group of services such as booking flights, hotels, restaurants and activities to make them more accessible easily to users.
Secondly, regarding the UI part, considering a luxury imagery of the brand, we concentrated on building a simple, elegant and attractive visual design by using beautiful images, appealing and eye-catching design elements. We used the monotone colors(white and black) as primary colors and font styles reflecting their brand identity to keep simple and constant.
Technology used for travel agency portal
We involved creating a web application with the Symfony PHP framework development, Vue.JS/Nuxt.JS to add dynamic features to some of the most complex admin and client portal screens.
The summary of project
Conducting research to understand patterns of users and main functions of travel agency portals in the beginning was helpful, because we were aware of the challenges early in the process. The insights from it helped us to create the application quite simply and easy to use along with the good UX/UI design.
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