A full digital suite for a travel agency

CRM, client portal and mobile application for a high end travel agency

CRM web app, client portal, mobile application for a high end luxury travel agency

A high end American travel agency with offices in New York and Los Angeles trusted Outsourcify to work on their complete ecosystem of web and mobile apps, we designed a back-office web app where the agency's advisors can manage their clientele (CRM) and their needs, through an itinerary builder, and a client portal and mobile app (iOS and Android) on which their clients can review, approve and pay the proposed itineraries. This luxury global travel company provides highly personalized service designed to meet the unique needs of their discerning clients and their travel desires and our solution helps them offer the best service possible.Sc 01

1 UX/UI Director & Project Manager
1 Graphic Designer
1 Web Designer
1 Front-End Developer
1 Worpress Developer
UX/UI Workshop
Waterfall methodology
Adobe Xd
Adobe Illustrator
Adobe Photoshop
Symfony, PHP, Vue.JS, Nuxt.JS
12 months

Role of Outsourcify.

We were in charge of leading the complete project management, requirements specifications, design, development, ongoing maintenance and hosting. In addition, we took care of design for the web and application of a client portal where customers can inquire for a trip, pay and follow their day to day itinerary and a web admin portal with an itinerary builder for the travel directors to create very custom trips to the needs of their clients.

Sienna Charles Application Wireframe

UX/UI design workshop

The project started with workshops, which we handled online as our client is based in the USA, and travelling worldwide often.

After a general Discovery Workshop, we dived into the UX. Our focus on the UX aspect aimed at delivering a seamlessly integrated and high-quality online travel booking platform for both consumers and administrators. During the development, we meticulously studied user behavior patterns, categorizing information into distinct services such as booking flights, hotels, restaurants, and activities, ensuring easy accessibility.

For the UI part, our attention was on aligning with the brand’s luxury imagery. We prioritized simplicity, elegance, and visual appeal by incorporating beautiful images and eye-catching design elements. The primary color palette of monotones (white and black) was selected to maintain simplicity and consistency, while font styles reflected the brand identity.

Early research into user patterns and the key functionalities of travel agency portals proved invaluable. Armed with insights, we crafted an application that not only met the challenges head-on but also prioritized simplicity and ease of use, all while maintaining a visually striking UX/UI design.


Sienna Charles Application UX/UI Design

Technology used for travel agency portal

In creating the web application, we utilized the Symfony PHP framework for its robust and scalable development capabilities. To enhance the user experience and add dynamic features to some of the most complex admin and client portal screens, we integrated Vue.js/Nuxt.js. These modern and powerful JavaScript frameworks allowed us to create a seamless and responsive interface, ensuring both the travel agency’s advisors and clients could interact with the system effortlessly.

Our strategic use of technology not only met but exceeded the expectations of our client, providing them with a cutting-edge digital suite that enhances their operational efficiency and elevates the level of service they offer to their high-profile clientele. Through the synergy of design, development, and technology, Outsourcify has played a pivotal role in establishing a digital foundation for our client’s success in the luxury travel industry.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

Sienna Charles Mobile Application

A summary of the project

Outsourcify conducted a transformative project for a prestigious American travel agency, creating a whole digital platform from scratch, including consulting, design, web and mobile development. The comprehensive web and mobile application suite included a robust CRM system, client portal, and mobile apps for iOS and Android.

Our solution empowered travel advisors with a sophisticated back-office web app featuring a CRM system and an intuitive itinerary builder. For clients, a user-friendly portal and mobile apps streamlined the itinerary review, approval, and payment processes.

Beyond development, Outsourcify led project management, requirement specifications, and ongoing maintenance. Leveraging Symfony PHP and Vue.js/Nuxt.js, we integrated cutting-edge technology to ensure a seamless and responsive user experience.

The success of the project lies in the strategic fusion of design, development, and technology. The resulting ecosystem surpassed expectations, enhancing operational efficiency and setting a new standard for personalized luxury travel experiences. Outsourcify’s role in shaping a future-ready digital landscape reaffirms our client’s position as leaders in the competitive luxury travel industry.

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